For some reason my Symantec Endpoint Protection is not updating. I downloaded v5i64.exe file, but while installing it I get
I checked the registry everything looks correct and the files do exist.
Here is my Log.IntelligentUpdater.txt file;
hu Jun 11 16:16:15 2015 : ******************************************************************
Thu Jun 11 16:16:15 2015 : Starting Intelligent Updater - Version 5.1.1.7
Thu Jun 11 16:16:15 2015 : ******************************************************************
Thu Jun 11 16:16:15 2015 : AUTH SYMSIGNED BEGIN: Started.
Thu Jun 11 16:16:15 2015 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .
Thu Jun 11 16:16:15 2015 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.
Thu Jun 11 16:16:15 2015 : AUTH SYMSIGNED END: Finished processing. Returns TRUE
Thu Jun 11 16:16:15 2015 : IU RES SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the iuResource.dll
Thu Jun 11 16:16:15 2015 : IU RES LOAD: Successfully loaded the resource file..
Thu Jun 11 16:16:15 2015 : IU MODE: IU is running is FULL mode.
Thu Jun 11 16:16:32 2015 : CONFIG LOAD SUCCESS: Successfully loaded the configuration file: iuConfig.xml.
Thu Jun 11 16:16:32 2015 : IU INFO: File-name : 20150611-003-Core16v5i64.EXE
Thu Jun 11 16:16:32 2015 : IU INFO: Creation-date : 20150611
Thu Jun 11 16:16:32 2015 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Thu Jun 11 16:16:32 2015 : Entry details:
Thu Jun 11 16:16:32 2015 : Update-File: VIRSCAN.zip
Thu Jun 11 16:16:32 2015 : Update-Desc: Virus Definitions
Thu Jun 11 16:16:32 2015 : Auth DLL Name: SAVIUAuth
Thu Jun 11 16:16:32 2015 : Auth DLL Location: local
Thu Jun 11 16:16:32 2015 : Auth Content-Type: virus definitions x64
Thu Jun 11 16:16:32 2015 : Deploy Content-Type: virus definitions x64
Thu Jun 11 16:16:32 2015 : Deploy DLL Name: SAVIUDeploy
Thu Jun 11 16:16:32 2015 : Deploy DLL Location: local
Thu Jun 11 16:16:32 2015 : AUTH DLL LOCATION: IU will read the DLL location from registry - SAVIUAuth
Thu Jun 11 16:16:32 2015 : REG SUCCESS: Success while opening key
Thu Jun 11 16:16:32 2015 : REG SUCCESS: Succeeded while fetching the path from registry.
Thu Jun 11 16:16:32 2015 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - SAVIUDeploy
Thu Jun 11 16:16:32 2015 : REG SUCCESS: Success while opening key
Thu Jun 11 16:16:32 2015 : REG SUCCESS: Succeeded while fetching the path from registry.
Thu Jun 11 16:16:32 2015 : AUTH SYMSIGNED BEGIN: Started.
Thu Jun 11 16:16:32 2015 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .
Thu Jun 11 16:16:32 2015 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.
Thu Jun 11 16:16:32 2015 : AUTH SYMSIGNED END: Finished processing. Returns TRUE
Thu Jun 11 16:16:32 2015 : AUTH SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the authorization dll C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\IU\LuAuth.dll
Thu Jun 11 16:16:32 2015 : AUTH LOAD SUCCESS: Successfully loaded the authorization dll - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\IU\LuAuth.dll
Thu Jun 11 16:16:32 2015 : AUTH SYMSIGNED BEGIN: Started.
Thu Jun 11 16:16:32 2015 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .
Thu Jun 11 16:16:32 2015 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.
Thu Jun 11 16:16:32 2015 : AUTH SYMSIGNED END: Finished processing. Returns TRUE
Thu Jun 11 16:16:32 2015 : DEPLOY SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the deployment dll C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\IU\DefUDply.dll
Thu Jun 11 16:16:32 2015 : DEPLOY LOAD SUCCESS: Successfully loaded the deployment dll - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\IU\DefUDply.dll
Thu Jun 11 16:16:32 2015 : AUTHORIZATION SUCCESSFUL: VIRSCAN.zip is successfully authorized for deployment.
Thu Jun 11 16:16:32 2015 : DEPLOY PATH SUCCESS: VIRSCAN.zip will be deployed at location C:\PROGRA~3\Symantec\DEFINI~1\VIRUSD~1\tmp565f.tmp
Thu Jun 11 16:16:32 2015 : AUTH SYMSIGNED BEGIN: Started.
Thu Jun 11 16:16:32 2015 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .
Thu Jun 11 16:16:32 2015 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.
Thu Jun 11 16:16:32 2015 : AUTH SYMSIGNED END: Finished processing. Returns TRUE
Thu Jun 11 16:16:32 2015 : UNRAR LOAD SUCCESS: Successfully loaded the UNRAR DLL.
Thu Jun 11 16:16:32 2015 : UNRAR OPEN SUCCESS: Success opening RAR file VIRSCAN.zip
Thu Jun 11 16:16:44 2015 : UNRAR EXTRACT SUCCESS: Succesfully extracted VIRSCAN.zip to C:\PROGRA~3\Symantec\DEFINI~1\VIRUSD~1\tmp565f.tmp
Thu Jun 11 16:16:45 2015 : POST PROCESS FAILURE: Failure reported while post processing VIRSCAN.zip
Thu Jun 11 16:16:45 2015 : Failure occurred while post processing the deployed content - VIRSCAN.zip.
Thu Jun 11 16:16:45 2015 : Calling ReleaseInstance() on the object of IIntelligentUpdaterDeploymentManager2.
Thu Jun 11 16:16:45 2015 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Thu Jun 11 16:16:45 2015 : Entry details:
Thu Jun 11 16:16:45 2015 : Update-File: VIRSCAN.zip
Thu Jun 11 16:16:45 2015 : Update-Desc: Virus Definitions
Thu Jun 11 16:16:45 2015 : Auth DLL Name: ISAuthDLL
Thu Jun 11 16:16:45 2015 : Auth DLL Location: local
Thu Jun 11 16:16:45 2015 : Auth Content-Type: virus definitions x64
Thu Jun 11 16:16:45 2015 : Deploy Content-Type: virus definitions x64
Thu Jun 11 16:16:45 2015 : Deploy DLL Name: ISDeployDLL
Thu Jun 11 16:16:45 2015 : Deploy DLL Location: local
Thu Jun 11 16:16:45 2015 : AUTH DLL LOCATION: IU will read the DLL location from registry - ISAuthDLL
Thu Jun 11 16:16:45 2015 : REG SUCCESS: Success while opening key
Thu Jun 11 16:16:45 2015 : REG FAILURE: Failed while fetching the path from registry.
Thu Jun 11 16:16:45 2015 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - ISDeployDLL
Thu Jun 11 16:16:45 2015 : REG SUCCESS: Success while opening key
Thu Jun 11 16:16:45 2015 : REG FAILURE: Failed while fetching the path from registry.
Thu Jun 11 16:16:45 2015 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
Thu Jun 11 16:16:45 2015 : The product corresponding to this entry in iuconfig.xml is not installed on the system.
Thu Jun 11 16:16:45 2015 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Thu Jun 11 16:16:45 2015 : Entry details:
Thu Jun 11 16:16:45 2015 : Update-File: VIRSCAN.zip
Thu Jun 11 16:16:45 2015 : Update-Desc: Virus Definitions
Thu Jun 11 16:16:45 2015 : Auth DLL Name: Norton X64 AuthDLL
Thu Jun 11 16:16:45 2015 : Auth DLL Location: local
Thu Jun 11 16:16:45 2015 : Auth Content-Type: VirusDefs
Thu Jun 11 16:16:45 2015 : Deploy Content-Type: VirusDefs
Thu Jun 11 16:16:45 2015 : Deploy DLL Name: Norton X64 DeployDLL
Thu Jun 11 16:16:45 2015 : Deploy DLL Location: local
Thu Jun 11 16:16:45 2015 : AUTH DLL LOCATION: IU will read the DLL location from registry - Norton X64 AuthDLL
Thu Jun 11 16:16:45 2015 : REG SUCCESS: Success while opening key
Thu Jun 11 16:16:45 2015 : REG FAILURE: Failed while fetching the path from registry.
Thu Jun 11 16:16:45 2015 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - Norton X64 DeployDLL
Thu Jun 11 16:16:45 2015 : REG SUCCESS: Success while opening key
Thu Jun 11 16:16:45 2015 : REG FAILURE: Failed while fetching the path from registry.
Thu Jun 11 16:16:45 2015 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
Thu Jun 11 16:16:45 2015 : The product corresponding to this entry in iuconfig.xml is not installed on the system.
Thu Jun 11 16:16:45 2015 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Thu Jun 11 16:16:45 2015 : Entry details:
Thu Jun 11 16:16:45 2015 : Update-File: VIRSCAN.zip
Thu Jun 11 16:16:45 2015 : Update-Desc: Virus Definitions
Thu Jun 11 16:16:45 2015 : Auth DLL Name: SSEIUAuth
Thu Jun 11 16:16:45 2015 : Auth DLL Location: local
Thu Jun 11 16:16:45 2015 : Auth Content-Type: virus definitions x64
Thu Jun 11 16:16:45 2015 : Deploy Content-Type: virus definitions x64
Thu Jun 11 16:16:45 2015 : Deploy DLL Name: SSEIUDeploy
Thu Jun 11 16:16:45 2015 : Deploy DLL Location: local
Thu Jun 11 16:16:45 2015 : AUTH DLL LOCATION: IU will read the DLL location from registry - SSEIUAuth
Thu Jun 11 16:16:45 2015 : REG SUCCESS: Success while opening key
Thu Jun 11 16:16:45 2015 : REG FAILURE: Failed while fetching the path from registry.
Thu Jun 11 16:16:45 2015 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - SSEIUDeploy
Thu Jun 11 16:16:45 2015 : REG SUCCESS: Success while opening key
Thu Jun 11 16:16:45 2015 : REG FAILURE: Failed while fetching the path from registry.
Thu Jun 11 16:16:45 2015 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
Thu Jun 11 16:16:45 2015 : The product corresponding to this entry in iuconfig.xml is not installed on the system.
Thu Jun 11 16:16:45 2015 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Thu Jun 11 16:16:45 2015 : Entry details:
Thu Jun 11 16:16:45 2015 : Update-File: VIRSCAN.zip
Thu Jun 11 16:16:45 2015 : Update-Desc: Virus Definitions
Thu Jun 11 16:16:45 2015 : Auth DLL Name: SSEIUAuth
Thu Jun 11 16:16:45 2015 : Auth DLL Location: local
Thu Jun 11 16:16:45 2015 : Auth Content-Type: csapi_defs
Thu Jun 11 16:16:45 2015 : Deploy Content-Type: csapi_defs
Thu Jun 11 16:16:45 2015 : Deploy DLL Name: SSEIUDeploy
Thu Jun 11 16:16:45 2015 : Deploy DLL Location: local
Thu Jun 11 16:16:45 2015 : AUTH DLL LOCATION: IU will read the DLL location from registry - SSEIUAuth
Thu Jun 11 16:16:45 2015 : REG SUCCESS: Success while opening key
Thu Jun 11 16:16:45 2015 : REG FAILURE: Failed while fetching the path from registry.
Thu Jun 11 16:16:45 2015 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - SSEIUDeploy
Thu Jun 11 16:16:45 2015 : REG SUCCESS: Success while opening key
Thu Jun 11 16:16:45 2015 : REG FAILURE: Failed while fetching the path from registry.
Thu Jun 11 16:16:45 2015 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
Thu Jun 11 16:16:45 2015 : The product corresponding to this entry in iuconfig.xml is not installed on the system.