I am getting notices on the same IP address with different MAC addresses that the computers do not have SEP installed. I research and it appears that the IP address and MAC address was on a machine that was briefly on our network and then removed. The same IP address is then given to another machine and it to did not have protection. So now I get noticed that one IP address has multiple MAC addresses assigned to it.
How do I remove this old MAC address, without excluding it, from repeated notices that it does not have SEP? I do not want to exlude it because it may come back online and I need to be able to install SEP if needed or determine if it can be "officially" excluded.
I have called support and they cannot figure out how to remove the information from being continually sent.
I do not want to move to another unmanaged detector as I have many many MAC addresses exceptions that I do not want to retype.
Does anyone know of a way to clear the "cache" of the unmanaged detector so that it starts fresh while keeping the MAC exceptions?
Thanks,
Kevin