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Reboot required - File rename entry

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I need a solution

Hi, we have SEP 12.1.5 installed on our Servers.

Can anyone tell me the different reasons why Symantec would require a reboot - File rename entry in registry. I know we can delete the registry entry, but this is causing issues with upgrading. Please don't send me the link of deleting th registry key, that's common sense.

We have 100 Servers which require a reboot with the file rename value in the registry. We have not done any install or upgrade on them, rebooted them twice when we installed the the first time. I am being questioned by Server support why Symantec would require these reboots.

I need a few good reasons, as they don't know how Antivirus. They wants an investigation and I know there is no need for that.

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