Hi All:
Yesterday, I performed updates on a large number of managed clients in our office. These clients were previously running SEP11 which no longer gets updated definitions. I updated them to SEP12, keeping them still as managed clients. I updated them running the usual 'built' setup.exe which should automatically connect them to the new management server.
The install seems to have ran fine on all the machines I updated. However, none of the machines show up in the client view on the endpoint protection manager and they do not automatically update definitions as they should from the server. Its as if the SEP management server doesn't even know they exist.
The setup was ran as administrator and seemed to finish with no errors.
Sadly, I have this morning noticed that if I first uninstall the old client, perform a reboot, and then newly run the setup, the clients show up okay, and all is well. So, something gets changed by the initial uninstall that the update apparently doesn't handle.
I am hoping Symantec has a easier solution to this than what I am expecting. I cannot go back and spend two days uninstalling all these clients, rebooting, and reinstalling.
Our organization is flat. I don't have any groups in Endpoint Manager or any filters define. None of our Windows 7 machines run Windows Firewall as its turned off for everyone by Group Policy. This seems to be an issue that Symantec should have addressed. If the uninstall initially is necessary, you would sure think that running a new setup.exe would stop you and tell you this.
There must be some registry entry that just doesn't get corrected without the initial uninstall.
Hoping someone has a good answer on this.
Thanks
Drew