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SEPM 12.1.5

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I need a solution

hello, I have a problem that issue audit, ncesito all events of each computer and user that occur every day. but when I generate a report I get all the information of the columns except the username where in some me out with full user, but other exits NONE, and can not find the reason why in some events do not show me users which it was generated by events. should be the full report with all data in the column.

agradecere support.

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