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SEP scan took unreasonably long time, stuck at some simple files

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This problem occcurred on many of our servers of Windows 2012 or 2012R2.

The installed SEP versions are 12.1.6 or 12.1.7.

A full scan can take 2 to 3 days while it only took at most 10 hours with older versions of SEP.

And from the scan progress, we usually see the scan stuck at scanning some very simple files. It can stuck for 1 or 2 hours on 1 single file. Below screenshot is one of the examples. It's stuck at a shortcut .lnk file for 30 minutes already.

Is this a bug? Or what's SEP doing? Is it trying to do some cloud thing? e.g. Upload/download files through Internet and got jammed by bad Internet traffic?

SEP.jpg

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