someone in our call center stated that their AV client was showing as off in the Action center in windows.
in the action center under security, SEP was shoing as OFF for spyware and unwanted software procteciton and un virus protection. see the screen shot.
my co-worker went to the machine and tried to open the sep client from the tray icon in the notification area, and it would not open the client.
his inly way to make it work again was to restart the client machine.
he also noticed that in the AV console, the client was showing as offline.
i have looked at the logs on the av console and windows logs on the machine (using a third party log server called splunk)
i can not find anything about the status of the av client from this machine.
any suggestions on what else i can look at?
To my knowledge, this has happened only on other time. i did not look into when it previously occured so i can not tell you any specifics about that case.
thanks. let me know if you need any further informaiton.
Ian