I've got two users at a conference on the other side of the planet. I know the laptops are on. I can see them with two other pieces of software for updates and software. The two users have been gone for over 30 days, but the laptops do connect to the internet. Both are 12.1.6_MP6, whatever the latest one before ver 14 is. Ditto for my SEPM server.
The other updating software sees the two laptops and tells me their ip addresses are 192.xxx.xxx.xxx. I'm thinking this has something to do with my question.
I noticed both machines are not in my SEPM client list at all anymore. The default to purge them is 30 days, so that probably happened. Except the laptops have been online.
Why aren't these connecting/still listed in my SEPM server? I thought if they connected to the internet, they would pull updates and stay connected to SEPM. That must not be happening. For sure the users have internet access though. But it is in a different country.
Is it something with the local 192 ip address/router there? A port that SEPM uses being blocked? If I had to guess, I'd guess it's a general consumer level router.
Or would there be something with certain countries blocking ports or aspects of the internet somehow?
I thought the users were travelling around a bit in this other country, so if it was one location's router, I don't think that would be it.
What would it take to produce this effect?
I'm assuming if the machines aren't listed in SEPM, they probably aren't getting updates either.
User doesn't have admin rights. I don't see SEP being uninstalled on these machines. I don't see the users tampering with the machines or hard drives either. And I'm thinking when they return, I can check, but the laptops will be back here. They'll connect and see recognized by SEPM again.