I have SEPM 12.1.6 installed on a Dell PC. I have successfully installed all the packages on all endpoint clients, except the very same PC that has the SEP manager.
Currently, I have unmanaged SEP installed on the unit. This is because everytime I install the "managed" version (prior to that is the uninstallation of the "unmanaged", of course) , I could not see any of our biometric scanner as "Connected" anymore. I am using AccessManager Professional. It is a biometric management system containing fingerprint scanning devices across different entry points of the building.
To cut it short the said unit is a SEP manager server and is also the Access Manager server. And I need an endpoint protection for this unit. I have tried the following:
- Delete "Biometrics" class ID from the blocked devices, under Application & Devices Control Policy.
- Temporarily "Disable Symantec Protection" via the system tray icon.
- Turned Off inheritance of all policies, retained the default "Virus and Spyware Protection policy"& "Live Update Policy" (since I think they were the essence of the antivirus)
- Just tried to turn off ALL policies including the "Virus and Spyware Protection policy"& "Live Update Policy" (just in case, it might tell me which is really not allowing my connection to show up.
But still, I had no luck at all. It only works when I return back to the "Unmanaged" version. :(
I hope some people could help me. I am entirely new to this and I cannot be on the unmanaged version forever since I'm in a company and we need to abide by rules & policies too...