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v14 updates not deploying (not upgrading from v12)

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I need a solution

I've set up deployments for workstation clients that are v12 to upgrade to v14.  The settings are simple enough, and I can see in the properties for the workstation client that it knows an upgrade is available, but it is not ever pulling down that upgrade.

For example, "Deployment status:" shows The client is ready to accept the upgrade package and "Deployment target version:" shows Client has accepted upgrade package, version 14.0.1904.0000.

"Deployment target version:" shows 14.0.1904.0000 and "Deployment running version:" shows 12.1.7004.6500

Last deployment time shows today, literally minutes ago.  If the workstation does Live update, it works just fine, but never actually upgrades the client software.

Any suggestions on what needs to be corrected to get this (and other) deployments to do the updates we are looking to complete?

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