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No client SEPM console

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I need a solution

Someclients 12.1.RU 6MP5connectto the Symantec serverand get updatedef from GUP, butnot displayed in SEPM console.onlyin client-serverlogs(attached) you can findtheir activity.
there are no errors  on theclientssyslog  (attached)
Who knowshow to solve theproblem withthe visibility of clients on the console?
Thank you.

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