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SEP 12.1.6 MP6 shows Symdiag Error

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I need a solution

I have Symantec 12.1.6 MP6 installed as client. It has been detected with running a HACK tool. While running symdiag with root kit analysis, it doesnt complete and give error as

Please tell, how i complete my analysis

120px_Symdiagerror_critical.jpg

Waiting for quick response..Please suggest Help!

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