Hi,
We are facing login issue without any error where login stucks at either 25% or 100% and if services are restarted SEPM 14 MP1 work fine. but again after random time, it does not allow us to login and all the clinets after random time SEP clients also gets disconnected from SEPM, Symantec thinks that there may be issue with java , however we are not able to generate jstack dump, getting below error -
“C:\Program Files\Java\jdk1.8.0_121\bin>psexec.exe -s "C:\Program Files\Java\jdk1
.8.0_121\bin\jstack.exe" -l 7436 "E:\SEPM14\sepm_stack.log"
PsExec v2.2 - Execute processes remotely
Copyright (C) 2001-2016 Mark Russinovich
Sysinternals - www.sysinternals.com
Attaching to core E:\SEPM14\sepm_stack.log from executable 7436, please wait...
Error attaching to core file: Windbg Error: OpenDumpFile failed!
sun.jvm.hotspot.debugger.DebuggerException: Windbg Error: OpenDumpFile failed!
at sun.jvm.hotspot.debugger.windbg.WindbgDebuggerLocal.attach0(Native Me
thod)
at sun.jvm.hotspot.debugger.windbg.WindbgDebuggerLocal.attach(WindbgDebu
ggerLocal.java:160)
at sun.jvm.hotspot.HotSpotAgent.attachDebugger(HotSpotAgent.java:673)
at sun.jvm.hotspot.HotSpotAgent.setupDebuggerWin32(HotSpotAgent.java:569
)
at sun.jvm.hotspot.HotSpotAgent.setupDebugger(HotSpotAgent.java:335)
at sun.jvm.hotspot.HotSpotAgent.go(HotSpotAgent.java:304)
at sun.jvm.hotspot.HotSpotAgent.attach(HotSpotAgent.java:156)
at sun.jvm.hotspot.tools.Tool.start(Tool.java:191)
at sun.jvm.hotspot.tools.Tool.execute(Tool.java:118)
at sun.jvm.hotspot.tools.JStack.main(JStack.java:92)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
sorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at sun.tools.jstack.JStack.runJStackTool(JStack.java:140)
at sun.tools.jstack.JStack.main(JStack.java:106)
C:\Program Files\Java\jdk1.8.0_121\bin\jstack.exe exited on HSLSEPM with error c
ode 1.”
Do any one know the cause or any answer is helpful to get it solved.