Please help me with teh Live update issue on Linux
I have RHEL with kernel (3.10.0-514.16.1.el7.x86_64) machine hosted on cloud
I have installed SEP 14 MP1 version
The Live is not happening on the machine
The connection to internet is via proxy
The symantec sites are allowed.
Few Clients are not getting updated
I get the below error in live update logs
It failed to connect to Hostname: liveupdate.symantec.com but later on the next sesion it successfully connected to Status Message: Server was selected
Protocol: HTTP
Hostname: liveupdate.symantecliveupdate.com
Available Updates: 0
Session Result Code: 0x00010600
Session Result Message: OK - no updates available
Result Code: 0x8001FFFF
Result Message: UNKNOWN
[Server Selection - START]
17:44:44.752217 Result Code: 0x00010000
17:44:44.752282 Result Message: OK
17:44:44.752326 [Server - START]
17:44:44.752370 Host ID: {113395A0-D3D8-4BE4-80B5-202C94EF4A75}
17:44:44.752407 Status Code: 1
17:44:44.752443 Status Message: Server was not selected
17:44:44.752483 Transport Return Code: 0x80010731
17:44:44.752529 Transport Return Message: FAIL - download failed
17:44:44.752587 Protocol: HTTP
17:44:44.752636 Hostname: liveupdate.symantec.com
17:44:44.752672 Port: 80
17:44:44.752706 Path:
17:44:44.752740 Proxy ID: {00000000-0000-0000-0000-000000000000}
17:44:44.752773 Proxy Bypass: false
17:44:44.752807 [Server - END]
17:44:44.752840 [Server - START]
17:44:44.752880 Host ID: {113395A0-D3D8-4BE4-80B5-202C94EF4A76}
17:44:44.752914 Status Code: 2
17:44:44.752947 Status Message: Server was selected
17:44:44.752980 Protocol: HTTP
17:44:44.753014 Hostname: liveupdate.symantecliveupdate.com
17:44:44.753047 Port: 80
17:44:44.753080 Path:
17:44:44.753113 Proxy ID: {00000000-0000-0000-0000-000000000000}
17:44:44.753146 Proxy Bypass: false
17:44:44.753193 [Server - END]
17:44:44.753238 [Proxy - START]
17:44:44.753278 Proxy ID: {005B077A-5C98-4853-9244-8DC0FF3B1465}
17:44:44.753312 Protocol: HTTP
17:44:44.753346 Default: HTTP
17:44:44.753380 Host: 10.224.1.165
17:44:44.753414 Port: 3128
17:44:44.753447 [Proxy - END]
17:44:44.753481 [Server Selection - END]
17:44:44.753531 [Check for Updates - START]
17:44:44.753605 Result Code: 0x00010000
17:44:44.753653 Result Message: OK
17:44:44.753691 Component Status Changes:
17:44:44.753732 None
17:44:44.753768 [Component - START]
17:44:44.753806 Component ID: {9F634534-BAF4-444B-B823-F14C1C80A 8FD}
17:44:44.753841 Available Updates: 0
17:44:44.753875 [Component - END]
17:44:44.753909 [Check for Updates - END]
17:44:44.753953 [Finalize Session - START]
17:44:44.754017 Result Code: 0x00010000
17:44:44.754057 Result Message: OK
17:44:44.754093 Component Status Changes:
17:44:44.754133 None
17:44:44.754168 [Finalize Session - END]
17:44:44.754521 [Session Results - START]
17:44:44.754571 Session Result Code: 0x00010600
17:44:44.754607 Session Result Message: OK - no updates available
17:44:44.754652 [Component Result - START]
17:44:44.754687 Component ID: {9F634534-BAF4-444B-B823-F14C1C80A 8FD}
17:44:44.754722 Display Name: Virus and Spyware Definitions for Linux
17:44:44.754758 PVL: SEPC Virus Definitions Linux 14.0_MicroDefs B.CurDefs_SymAllLanguages
17:44:44.754796 Result Code: 0x8001FFFF
17:44:44.754831 Result Message: UNKNOWN
17:44:44.754865 [Component Result - END]
17:44:44.754898 [Session Results - END]
17:44:44.754931 [Session Summary - START]
17:44:44.754964 Components: 1
17:44:44.754998 Packages: 0
17:44:44.755031 Success: 0
17:44:44.755063 Fail: 0
17:44:44.755096 [Session Summary - END]
Browse results to Symantec sites(proxy is working fine as some server are getting updated)