Dear,
We are having some problems recently with some Symantec SEP Client, the problem was that some clients are not receiving updates correctly. I found that files in \ProgramData\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Definitions\VirusDefs are differents from a computer that has correctly updated with some other that is not updated, for example a correctly updated computer usage.dat is:
[20170609.016]
SRTSP=1
NAVCORP_70=1
DEFWATCH_10=1
But a client that is not correctly updated says:
[20170530.001]
SRTSP=1
[20170530.019]
NAVCORP_70=1
[20170609.016]
DEFWATCH_10=1
definfo.dat is the same in all clients:
[DefDates]
CurDefs=20170609.016
Another thing that i see is that in the VirusDefs Folder are like 5 folders with VirusDef for example: 20160922.001 - 20160922.025 - 20170330.008 - 20170609.016 - 20170530.019
We are having a huge problem because a lot of clients are reported like outdated in SEPM, if i manually mofidy usage.dat in the client with update problems and restart the machine then later the computer is reported correctly and that allows me to delete the other folders with old virus defs.
Any ideas of how to correct this?. Thanks!