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SEPM 12.1.3 LiveUpdate Return code=4

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I need a solution

My SEPM server is stuck on definitions from 27/07/2015 r20. We have two SEPM servers, primary and secondary both are having the same issue. Confirmed that internet traffic is not being blocked. I opened a ticket with Symantec waiting for them to contact me.

Anyone else having trouble downloading updated definitions? 


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