Dears,
i would like to ask your assistance regarding the following case.
I am enageged in a project where we connect USB biometric sensors for a customer who is using Symantec endpoint protection.
every time a user tryies to use the biometric sensor he got sensor is not connected and when we disabled antivirus, the sensor worked nice.
I asked them to add a exception for this device and they added the following GUID to their whitelist:
VID_1FAE&PID_0040.DeviceDesc
VID_1FAE&PID_0041.DeviceDesc
and the problem is still there
i checked the id of a connected sensor and i found it:
USB\VID_1FAE&PID_0040&REV_0000
USB\VID_1FAE&PID_0041
I am wondering if the missed USB might cause this problem. i am afraid to ask them to change the exception they added with the second one because it takes a lot of time to do this so i am asking if i have to add the ids i got from the device with USB and this will solve the problem. or there are any other things we have to add to allow a fingerprint sensor beside adding the hardware ids to a white list.
thanks for your support and i am looking forward to your assistance
BR