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All SEP users logged on Citrix Terminal server receive the policy of the first logged in user.

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I need a solution

Hello,

I want to manage USB access through SEP Application and Device control policies applied on per user basis. Most ot our users work on HP Thin Clients connected to Citrix Terminal Servers. Unfortunately I experience a problem applying individual policies to multiple user. I found a description of the problem in the document attached to the following article: https://support.symantec.com/en_US/article.TECH91070.html . I'm confused because provided desription "Although SEP client can be configured to support multiple users with individual policies, in a terminal server environment, this will manifest itself in a different way than would be imagined.  If 
a user is logged onto the console of the server, then all remote users will be given the same policy.  If there is no console user, then all users will receive the policy of the first logged in user.  Symantec are working to change this so that the feature works correctly on terminal servers, but this behaviour is expected at this moment in time
. " has been related to SEP 11. I need to know if there is a solution for the problem or Symantec still works on it. Please help! Thank you in advance!

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