Still outdated and virus definition is disabled on Mac OSX

Hi All,

Good day.

I am having an issue regarding SEP client on Mac. I already use a manual patch downloaded at Symantec website but still definitions show as outdated and Virus and Spyware definition shows as disabled. Also when I click Live\Update on SEP client on mac, I always get an error (see 2nd image below)

Btw, I am using SEPM 12.1.4 mp1b and the SEP client 12.1.6 for Mac OSX.

Kind regards,